Account Deletion & Deactivation
FOODLY Manager accounts are connected to restaurant organizations. To request the deletion or deactivation of your user account and personal data, please contact our support team.
Our support team will promptly assist you with account deactivation, organization detachment, and permanent data deletion.
Because FOODLY Manager user accounts are tied to specific restaurant organizations and operational permissions, accounts cannot be deleted directly from within the mobile app. All deletion and deactivation requests are handled directly by the FOODLY Support Team to protect organizational security and operational integrity.
How to Request Account Deletion
To delete or deactivate your account, please submit a request to our support team using any of the available channels below.
Submit Deletion Request via Email
Send an email from your registered account address to:
- Subject: "FOODLY Manager Account Deletion Request"
- Your registered email address or phone number
- Your full name and your restaurant/organization name
- Whether you require full data deletion or account role deactivation
What Happens Next?
Once we receive your deletion request, our support team follows a secure verification and data removal process:
Request Received & Verified
Our team verifies your account identity and organization authorization to ensure security and prevent unauthorized requests.
Organization Detachment & Access Revocation
Your user account is unlinked from the restaurant organization, active sessions are terminated, and all app access permissions are immediately revoked.
Permanent Personal Data Deletion
Your personal credentials, phone number, email address, password hashes, and notification tokens are permanently removed from our active database.
Confirmation Notification
Our support team sends you a confirmation email once your account deactivation and data removal process is complete.
Data Deletion & Retention Scope
In accordance with data protection regulations (GDPR, CCPA) and platform transparency rules:
Data Permanently Deleted
- Account Profile: Full name, email address, phone number, and avatar image.
- Authentication Data: Password hashes, login tokens, and active session records.
- Device Information: Push notification tokens and device identifiers.
- User Preferences: App display settings, alerts, and notification preferences.
- Staff Roles: Manager assignments and restaurant access rights.
Data Retained for Legal Compliance
- Financial & Billing Records: Invoices, transaction records, and payment logs (retained as required by applicable tax and accounting laws).
- Anonymized Operational Data: Aggregated historical restaurant logs stripped of all personal identifying details.
- Security & Audit Logs: System security audit logs retained temporarily to prevent fraud and maintain platform integrity.
Processing Timeframe
Need Immediate Assistance?
You can reach our support team through multiple channels including Email, WhatsApp, Telegram, or direct phone call.